At Palguta, Yutzy & Company we understand just how important your choice of an accountant is, and how important the work we do for you is - whether it be a personal tax return, business development, auditing or other services - that's why we offer you a guarantee on all of our services. It goes like this:
"You will remain the sole judge of our performance. If there is something we've done or failed to do that you're not 100% delighted with simply let us know and we'll correct it immediately."
At all times, we need to know your sense of what and how we're doing, so that we can continue to strive and serve. To that end all we ask is that you do please speak up if something is not to your liking. Usually we'll be able to correct it immediately, or explain why we might be undertaking a process or task a certain way with you so that you'll see there is rhyme and reason. This guarantee is just one of the many 'commitments' we make to you. Click here to find out more.
Remember you're the sole judge of our performance … just let us know. |
To make certain our working relationship is a successful one, we should agree on certain standards and commitments to each other from the outset.
OUR COMMITMENT TO YOU
Our team will act with integrity, honesty and openness in everything we do for and with you.
Our team will absolutely respect the confidentiality of our working relationship.
Our team will return your phone calls within 24 hours.
Our team will meet the deadlines we set. (In the case of circumstances outside our control, we will let you know well in advance of our dilemma.)
You will always know in advance our fee for any assignment.
You are the sole judge of our performance. If anything we do falls short of your expectations, we - without question - will respect your right to withhold your fee if you are not satisfied.
YOUR COMMITMENT TO US
You will be open, frank, and honest with us at all times. You will let us know immediately of any concerns you have about our work together.
You will give us all the information we need to do the work. You will give us access to your Team within the time frame we agree upon.
You will make time available to work on the items you've agreed to work on. You agree to listen to any advice we offer. (And we acknowledge your right to reject that advice.)
You will pay your account as agreed.
You will give serious consideration to referring us to at least two other business persons you believe would benefit from an association with us. |
